This page contains:
OVERVIEW OF SERVICE AND PAYMENT PROVIDERS
SAFEGUARDING YOUR FUNDS
OUR PRIVACY POLICY
OUR COMPLAINTS PROCEDURE
Send Money Overseas' payment and foreign currency exchange services are provided by Sciopay Ltd, The Currency Cloud Limited and CurrencyCloud B.V. We shall place you with the most appropriate provider, for your specific needs, and you shall be informed of the provider at the time of account opening. If in any doubt as to who your payment provider is, then please contact us at info@sendmoney-overseas.com.
For clients based in the European Economic Area, payment services for Send Money Overseas Ltd are usually provided by CurrencyCloud B.V. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).
For clients based in the United Kingdom and rest of the world, payment services (Non MIFID related products) for Send Money Overseas Ltd are usually provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
Payment services for Send Money Overseas are sometimes provided by Sciopay Ltd. Sciopay Ltd, a company incorporated in England & Wales. Registration No: 12352935. Sciopay Ltd is licenced and regulated by HMRC as a Money Service Business (MSB). Licence No: XCML00000151326. Sciopay Ltd is authorised by the Financial Conduct Authority as an Authorised Payment Institution. Firm Reference Number: 927951. Mailing Address: Sciopay Ltd, Moor Place, 1 Fore Street Avenue, London, EC2Y 9DT, UK.
Historic clients of Send Money Overseas with ongoing currency exchange needs may still be placed with Global Currency Exchange Network Ltd and Global Custodial Services Ltd T/A GC Partners'. Global Currency Exchange Network Ltd trading as GC Partners is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services (Firm Reference Number 504346).
Copyright © 2020 sendmoney-overseas.com - All Rights Reserved.
SAFEGUARDING YOUR FUNDS
When funds are posted to your Currencycloud LTD, Currencycloud B.V. or Sciopay account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with; namely Currencycloud and Sciopay. In line with regulatory requirements, Currencycloud and Sciopay directly safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable banks, and most importantly, is protected for you in the event of Currencycloud’s, Sciopay or our, insolvency (as appropriate). Currencycloud and Sciopay stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.
PRIVACY NOTICE
Last updated: 17 March 2025
This privacy notice for Send Money Overseas Ltd ("we", "us", or "our") describes how and why we collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at www.sendmoney-overseas.com, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at info@sendmoney-overseas.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice. You can find more details about any of these topics by clicking the links following each key point or by using our table of contents below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with legal obligations.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have organisational and technical measures in place to protect your personal information. However, no system can be 100% secure, so we cannot guarantee absolute security.
What are your rights? Depending on where you are located, privacy laws may grant you certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request or by contacting us at info@sendmoney-overseas.com.
Want to learn more? Review the full privacy notice below.
TABLE OF CONTENTS
WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.The personal information we collect may include:
Names
Phone numbers
Email addresses
All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such information.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?We may share your personal information in specific situations, including:
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless a longer retention period is required by law.When we no longer have a legitimate business need to process your information, we will delete or anonymise it.
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement technical and organisational security measures to protect your personal information. However, no system can guarantee absolute security, so we encourage you to take precautions when using our Services.
6. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to children under 18 years of age. If we learn that we have collected personal information from children under 18, we will delete it promptly.
7. WHAT ARE YOUR PRIVACY RIGHTS?
You may review, change, or terminate your account at any time. If we process your personal information based on consent, you may withdraw your consent at any time by contacting us at info@sendmoney-overseas.com.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. Since no uniform standard for DNT signals exists, we do not currently respond to them.
9. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Last updated" date.
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at info@sendmoney-overseas.com or contact us by post at:
Send Money Overseas Ltd, 4th Floor Office, 205 Regent Street, London, England, W1B 4HB
11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
To review, update, or delete your personal information, please contact us at info@sendmoney-overseas.com.
COMPLAINTS POLICY
LAST UPDATED: 17 March 2025
1.1 Resolving Your Complaint
If you have a complaint, please speak to us first to see if we can resolve the issue promptly. We aim to address concerns without the need for further action from you.
1.2 How to Complain
1.2.1 Submitting a Complaint
If you wish to make an official complaint, you can email us at info@sendmoney-overseas.com. While complaints can also be made via phone, it is generally best to put them in writing so that you have a record of your concerns.
1.3 What Happens Next?
1.3.1 Acknowledgment
A member of our team will confirm receipt of your complaint via email within 24 hours of receiving it and will aim to resolve the issue within three (3) business days.
1.3.2 Resolution Timeframe
We strive to resolve your complaint and provide a “final response” letter within fifteen (15) business days of receiving your complaint. In exceptional circumstances, this process may take up to thirty-five (35) business days. If an extension is required, we will send you a letter explaining the delay and providing a deadline for the final response.
1.4 The Final Response
1.4.1 Referral to the Financial Ombudsman Service (FOS)
If you are dissatisfied with our final response, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS) if you qualify as an eligible complainant.
1.4.2 Accessing the FOS Leaflet
You can access the FOS explanatory leaflet via the following link: FOS Consumer Leaflet
1.4.3 Time Limit for FOS Complaints
Please note that you will usually need to refer a complaint to the FOS within six months of the date of our final response.
1.5 Our Payment and E-Money Partners
We work with e-money and payment institution partners to provide our services, including Currencycloud and Sciopay. In most cases, Currencycloud ultimately provides you with payment and e-money services, while Sciopay may also facilitates payment and e-money services (depending on your specific currency exchange requirements, if more suitable for you). You will be notified at the time of account opening as to which provider you have been placed with.
As regulated financial institutions, they have certain obligations regarding complaints.We keep these partners informed about complaints we receive concerning the regulated payment and e-money services they provide. They oversee our complaint-handling processes to ensure compliance with regulatory standards. If your complaint about payment and e-money services has not been acknowledged or addressed by us, or if you have concerns about how it has been handled, Currencycloud’s complaints information can be found here.